Mark Borley
About Mark Borley
Mark Borley serves as the Head of Customer Operations East at Nationwide Building Society, a position he has held since 2018. Previously, he worked for five years as a Senior Operations Manager at Carillion from 2013 to 2018.
Work at Nationwide Building Society
Mark Borley serves as the Head of Customer Operations East at Nationwide Building Society. He has held this position since 2018, overseeing customer operations in the East of England. His role involves managing customer service strategies and ensuring operational efficiency within the region.
Previous Experience at Carillion
Prior to his current role, Mark Borley worked at Carillion as a Senior Operations Manager from 2013 to 2018. During his five years at Carillion, he was responsible for leading operational teams and improving service delivery in various projects.
Professional Background
Mark Borley has a background in operations management, with significant experience in customer service and operational efficiency. His career includes a focus on enhancing customer experiences and streamlining processes within the organizations he has worked for.
Leadership Role in Customer Operations
In his current position at Nationwide Building Society, Mark Borley leads a team dedicated to customer operations. His leadership is aimed at fostering a customer-centric culture and implementing effective operational practices to meet the needs of customers in the East of England.