Mark Hanmore
About Mark Hanmore
Mark Hanmore is a Complaints Team Manager at Nationwide Building Society and a Project Analyst at Cornwall Council. He holds various qualifications in project management and leadership, including Prince2 and Level 5 from the Institute of Leaders and Managers.
Work at Nationwide Building Society
Mark Hanmore has served as the Complaints Team Manager at Nationwide Building Society since 2017. In this role, he oversees the management of customer complaints, ensuring that issues are resolved effectively and efficiently. His experience in this position spans over seven years, contributing to the organization's commitment to customer service and satisfaction.
Current Role at Cornwall Council
In addition to his role at Nationwide Building Society, Mark Hanmore has been working as a Project Analyst at Cornwall Council since 2019. Based in Truro, United Kingdom, he has accumulated five years of experience in this position. His responsibilities likely include analyzing project data and supporting project management initiatives within the council.
Professional Qualifications
Mark Hanmore holds several professional qualifications that enhance his expertise in project management and leadership. He is a qualified member of the Institute of Administrative Management and the Institute of Leaders and Managers. Additionally, he has achieved a Level 5 qualification from the Institute of Leaders and Managers, as well as a Prince2 qualification in Project Management and an MCII qualification in Insurance.
Previous Experience at British Gas Business
Prior to his current roles, Mark Hanmore worked at British Gas Business as a High Level Complaints Manager from 2015 to 2017. During his two years in this position, he managed complex customer complaints, contributing to the improvement of customer relations and service delivery in the organization.
Educational Background
Mark Hanmore studied at Weston Favell from 1985 to 1988, completing a three-year program. This educational background has provided him with foundational skills that support his professional career in project management and customer service.