Mark Johnson
About Mark Johnson
Mark Johnson is a Lead Digital Product Manager at Nationwide Building Society, where he has worked since 2016. With over 20 years of experience in financial services, he has held various roles in prominent institutions, focusing on change management and business improvement.
Work at Nationwide Building Society
Mark Johnson has been serving as the Lead Digital Product Manager at Nationwide Building Society since 2016. In this role, he focuses on enhancing digital products and improving user experience. His tenure at Nationwide follows a previous position as Change Manager from 2014 to 2016, where he contributed to various change initiatives within the organization. His experience in this role has allowed him to develop a comprehensive understanding of the financial services sector and the needs of its customers.
Previous Experience in Financial Services
Mark Johnson has over 20 years of experience in the financial services industry, having worked with four major providers. His career began at Lloyds TSB, where he served as a Private Banking Advisor from 1990 to 2003. He then transitioned to various roles, including Business Improvement and Change Manager at ING Direct from 2006 to 2013 and at Barclays for one year in 2013-2014. He also held the position of Business Banking Manager at Bank of Scotland from 2005 to 2006. This diverse background has equipped him with extensive knowledge of finance, insurance, and investment products.
Change Management and Business Improvement Expertise
Mark Johnson possesses significant expertise in change management and business process improvement. His roles at ING Direct and Barclays involved critically analyzing processes and systems to identify enhancements that improve user experience while reducing costs and resource usage. His core competencies include business analysis, mortgage lending, and risk management, which are essential for driving effective change within financial organizations.
Education and Professional Development
While specific educational details are not provided, Mark Johnson's extensive career in financial services and his various managerial roles suggest a strong foundation in finance and business management. His professional development is reflected in his ability to lead teams and manage complex projects, particularly in digital product management and change initiatives.