Mark P.
About Mark P.
Mark P. serves as the Head of Incident Management at Nationwide Building Society in Swindon, United Kingdom, a position he has held since 2019. With extensive experience in customer service and operations management, he has previously worked at British Airways and TUI, demonstrating a strong ability to drive transformational change in various business environments.
Work at Nationwide Building Society
Mark P. has served as the Head of Incident Management at Nationwide Building Society since 2019. In this role, he is responsible for overseeing incident management processes and ensuring operational continuity. His tenure at Nationwide spans five years, during which he has contributed to enhancing the organization's incident response capabilities in Swindon, United Kingdom.
Previous Experience at British Airways
Mark P. has extensive experience with British Airways, where he held various managerial positions. He worked as the Regional Customer Service Manager for Italy and later for the Iberian Peninsula and South America. His roles included Head of Business Resilience and Customer Service Manager at JFK Airport in New York. His career at British Airways lasted from 2002 to 2016, during which he developed a strong foundation in customer service and operational management.
Experience at TUI
Before joining Nationwide Building Society, Mark P. worked at TUI as the Head of Flight Operations from 2016 to 2019. In this position, he managed flight operations and contributed to the overall efficiency of the airline's operations in the United Kingdom. His leadership in this role further solidified his expertise in operational management.
Education and Expertise
Mark P. completed his secondary education at Saffron Walden County High School, where he studied from 1986 to 1993. He possesses strong analytical, problem-solving, and decision-making skills, which have been instrumental in enabling transformational change within various business environments. His focus on developing and coaching teams has been a key aspect of his leadership style.
Skills in Stakeholder Management
Mark P. is skilled in stakeholder management and has a proven ability to influence at all levels of an organization. His expertise facilitates operational efficiency and improvement, contributing to successful outcomes in his roles. He is known for his excellent communication skills, which enhance collaboration across diverse teams.