Mary Siddons
About Mary Siddons
Mary Siddons is an Analyst at Nationwide Building Society, specializing in managing Experience Tracker data to analyze member feedback and identify trends. With 26 years of experience at Nationwide, she has held various roles and focuses on ensuring fair customer outcomes.
Work at Nationwide Building Society
Mary Siddons has been employed at Nationwide Building Society since 1998, serving as an Analyst for 26 years. She is part of the Commercial Insight Team within the Commercial Distribution division. In her current role, she manages the Experience Tracker data, which involves analyzing member feedback to identify key trends that inform business decisions.
Previous Roles at Nationwide
Throughout her tenure at Nationwide Building Society, Mary Siddons has held various positions, including MI Analyst, Quality Checker for Complaints, Complaint Handler, and Member Advisor. These roles have contributed to her extensive experience in analyzing data and ensuring quality in customer service.
Education and Expertise
Mary Siddons attended Wootton Bassett comprehensive from 1981 to 1986. Her educational background has equipped her with the skills necessary for her analytical work at Nationwide. She utilizes SPSS Modeler Text Analytics in her current role to efficiently identify trends and issues within data.
Focus on Customer Outcomes
Mary Siddons emphasizes the importance of ensuring fair customer outcomes, which is a core aspect of Nationwide's future business strategy. Her work in analyzing member feedback plays a significant role in shaping the organization's approach to customer service and satisfaction.