Matthew H.
About Matthew H.
Matthew H. serves as the Head of Operations at Nationwide Building Society, where he has worked since 2011. He previously held the position of Branch Manager at Derbyshire Building Society, where he implemented a balanced scorecard approach to enhance performance.
Work at Nationwide Building Society
Matthew H. has served as the Head of Operations at Nationwide Building Society since 2011. In this role, he focuses on enhancing operational efficiency and effectiveness within the organization. His responsibilities include overseeing risk management and budgetary management, which are critical components of the operations framework. Matthew's leadership contributes to the overall performance and service delivery of the branches under his supervision.
Previous Experience at Derbyshire Building Society
Before joining Nationwide Building Society, Matthew H. worked at Derbyshire Building Society as a Branch Manager from 2007 to 2011. During his tenure, he implemented a balanced scorecard approach at the Long Eaton Branch, aimed at improving business performance. This strategic initiative helped align the branch's operations with its overall goals and objectives.
Education and Expertise
Matthew H. completed his education at Bilborough College from 2002 to 2004, where he studied for two years. Prior to that, he attended Wilsthorpe Community School from 1997 to 2002 for five years. His educational background has equipped him with the skills necessary for effective operations management, particularly in risk and budgetary management.
Focus on People Enablement and Service Delivery
In his current role, Matthew H. emphasizes people enablement and service delivery as key strategies to enhance branch performance. He engages with team members to foster a supportive environment that encourages productivity and customer satisfaction. His approach aims to empower employees, which in turn contributes to the overall success of the operations at Nationwide Building Society.