Matthew Tyler
About Matthew Tyler
Matthew Tyler is a Senior Operations Manager at Nationwide Building Society, where he has worked since 2021. He has a background in collections, recoveries, and data subject access requests, and he has led initiatives to improve training and quality frameworks for staff.
Work at Nationwide Building Society
Matthew Tyler currently serves as a Senior Operations Manager at Nationwide Building Society, a position he has held since 2021. His role is based in Northampton, England, and operates in a hybrid work environment. Prior to this, he worked as a Senior Manager in various capacities, including Collections and Recoveries for 10 months and as Senior Manager for Data Subject Access Requests for 4 months in 2021. His contributions have been integral to the operations and management of the organization.
Education and Expertise
Matthew Tyler completed his education at Huxlow Academy, where he studied from 2000 to 2006. His academic background has provided a foundation for his career in operations management within the financial services sector. His expertise includes developing training frameworks and quality checking processes aimed at enhancing employee competence and customer experience.
Background
Matthew Tyler has a professional background in operations management, specifically within the financial services industry. He has worked at Nationwide Building Society in various managerial roles, focusing on collections, recoveries, and data subject access requests. His experience spans over several years, contributing to his current role as a Senior Operations Manager.
Achievements
In his role at Nationwide Building Society, Matthew Tyler led the introduction of a new Training and Quality Framework that positively impacted approximately 500 full-time employees. He implemented a Quality Checking Framework designed to demonstrate staff competence and identify areas for improvement in customer experience. Additionally, he developed learning pathways to assist staff in maintaining and enhancing their skills, contributing to the overall effectiveness of the Complaints Operation.