Melanie Louisa Mackrill
About Melanie Louisa Mackrill
Melanie Louisa Mackrill is a Quality Assurance professional currently working at Nationwide Building Society in Swindon, England. She has extensive experience in customer service and complaints handling, having held various roles in organizations such as the Royal Bank of Scotland and the Financial Ombudsman Service.
Current Role at Nationwide Building Society
Melanie Louisa Mackrill has been employed at Nationwide Building Society since 2020, serving in the role of Quality Assurance. Her position is based in Swindon, England, United Kingdom. In this capacity, she is responsible for ensuring that the quality of services and products meets the established standards and guidelines of the organization.
Previous Experience at Royal Bank of Scotland Business
Prior to her current role, Mackrill worked at Royal Bank of Scotland Business in various capacities. She served as a Complaints Handler from 2011 to 2015 for four years, and later as Deputy Manager for a nine-month period in 2015. Additionally, she worked as a Customer Service Agent from 2010 to 2011 for one year.
Experience at Financial Ombudsman Service
Mackrill has significant experience at the Financial Ombudsman Service, where she held two positions. She worked as a Claims Adjudicator (mass claims) from 2015 to 2019 for four years, followed by a role as an Investigator (general insurance) from 2019 to 2020 for eleven months.
Career Background at Tesco
Mackrill began her career at Tesco, where she held multiple positions. She worked as a Customer Assistant from 2005 to 2007 for two years, and later as a Team Leader from 2007 to 2010 for three years in Leigh on Sea.
Education and Qualifications
Melanie Louisa Mackrill studied at Queen Margaret University, where she achieved a Postgraduate qualification in Dispute Resolution in 2015. She also attended Belfairs sixth form college, earning an A-level in English language from 2005 to 2007. Earlier, she completed her GCSEs at Belfairs secondary school from 2000 to 2005.