Melissa Hicks
About Melissa Hicks
Melissa Hicks is a Mortgage and Protection Consultant with extensive experience in customer service and client relations within the financial services sector. She has worked at various institutions, including Nationwide Building Society and Lloyds Banking Group, and holds certifications in CeMap and CeRER.
Work at Nationwide Building Society
Melissa Hicks has held multiple roles at Nationwide Building Society, contributing to her extensive experience in the financial services sector. She began her tenure as a Customer Service Representative from 2014 to 2015, followed by a position as Personal Banking Manager from 2015 to 2016. After a brief return as a Customer Service Representative in 2018, she transitioned to another role as Personal Banking Manager from 2019 to 2020. Currently, she serves as a Mortgage and Protection Consultant, a position she has held since 2020.
Previous Experience in Financial Services
Before her current role, Melissa Hicks gained valuable experience at Lloyds Banking Group as a Customer Service Advisor from 2013 to 2014. She also worked at Aviva as a Case Manager from 2017 to 2018, where she managed client cases and contributed to service delivery. Her diverse roles have equipped her with a comprehensive understanding of customer service management and client relations.
Education and Certifications
Melissa Hicks studied at Peter Symonds, Winchester, from 2011 to 2013, where she completed her education. She also attended Thornden School from 2006 to 2011. In addition to her educational background, she holds certifications in CeMap and CeRER, which demonstrate her specialized knowledge in mortgage advice and equity release.
Expertise in Customer Service Management
Melissa Hicks possesses expertise in customer service management, which has significantly contributed to improved client satisfaction and retention throughout her career. Her strong background in client relations and sales enhances her effectiveness in the financial services industry, allowing her to build lasting relationships with clients and address their needs effectively.