Melissa Swabey
About Melissa Swabey
Melissa Swabey serves as the Change Delivery Manager for Business Transformation at Nationwide Building Society, a position she has held since 2015. With a background in process improvement and project management, she has accumulated extensive experience in the banking sector over her career.
Work at Nationwide Building Society
Melissa Swabey has held multiple roles at Nationwide Building Society since 2008. She currently serves as Change Delivery Manager (Business Transformation), a position she has held since 2015. Prior to this role, she worked as a Project Manager in Group Risk from 2014 to 2015, and as a Process Improvement Consultant from 2013 to 2014. Her earlier positions include Senior Analyst roles in both the Process Improvement Office and the Sales Activity Team. Throughout her tenure, she has been involved in significant projects, including overseeing business readiness for the Next Generation Banking App and leading efforts for branch transformation.
Education and Expertise
Melissa Swabey studied at the University of Southampton, where she earned a Bachelor of Arts (BA) degree in History of Art and Design from 2000 to 2003. She also attended Norton Hill Secondary School from 1993 to 2000. Her educational background supports her expertise in business transformation and process improvement, which she has applied in various roles at Nationwide Building Society.
Background
Before joining Nationwide Building Society, Melissa Swabey worked at Helphire in various capacities, including Operations Group Trainer and Training Academy Senior. Her experience at Helphire spanned from 2007 to 2008, where she also served as a Resource Planning Analyst. This background provided her with foundational skills in training and resource management, which she later applied in her roles at Nationwide.
Achievements
Throughout her career at Nationwide Building Society, Melissa Swabey has managed several key initiatives. She served as Project Manager for the Banking App preview from January 2018 to April 2018 and oversaw business readiness for the Next Generation Banking App from April 2017 to December 2018. Additionally, she led business readiness efforts for branch transformation starting in May 2018 and managed strategic risk infrastructure delivery from October 2015 to March 2017.