Michael Milne
About Michael Milne
Michael Milne is a Personal Banking Manager at Nationwide Building Society, where he has worked since 2020. He has a background in digital marketing and business management, and has held various roles in retail and banking throughout his career.
Work at Nationwide Building Society
Michael Milne currently serves as a Personal Banking Manager at Nationwide Building Society, a position he has held since 2020 in Addlestone, England. Prior to this role, he worked as a Member Representative for 10 months in Woking from 2019 to 2020. During his tenure, he was involved in the FlexOne telephony sales rollout, which aimed to support younger members. He also participated in key test and learn pilots, influencing how members select their financial products. His work includes leading the inclusion and diversity agenda in his area, focusing on communication and updates to achieve organizational goals.
Education and Expertise
Michael Milne studied at the University of Portsmouth, where he earned a Master’s degree in Digital Marketing from 2017 to 2018, following a Bachelor’s degree in Business and Management from 2014 to 2017. His educational background provides a solid foundation in both marketing strategies and business operations. Additionally, he attended Woking College from 2010 to 2013 and Capital Science Academy from 2003 to 2009, where he completed his secondary education and achieved WASSCE.
Background
Before joining Nationwide Building Society, Michael Milne gained experience in retail and customer service roles. He worked as a Retail Operative at Primark Stores Limited for four months in 2012 and as an Asda Team Member for 10 months in Portsmouth from 2016 to 2017. These positions contributed to his development in customer interaction and service delivery, which are essential skills in his current role in banking.
Achievements
Michael Milne has demonstrated an agile approach to work and learning, particularly during the pandemic, which led to his involvement in various projects. He has developed communication skills by adapting to new servicing methods, including telephony and contact center overflow support. His contributions to the inclusion and diversity agenda at Nationwide Building Society highlight his commitment to fostering an inclusive workplace.