Michael Phillips
About Michael Phillips
Michael Phillips is a Member Service Representative at Nationwide Building Society, with a diverse career background that includes roles in the British Army, retail management, and customer service. He has pursued education in both Engineering and Law, and is currently working towards a Master's degree in Engineering.
Work at Nationwide Building Society
Michael Phillips has been employed at Nationwide Building Society as a Member Service Representative since 2021. In this role, he is responsible for providing customer service and support to members, addressing inquiries, and facilitating transactions. His experience in customer service roles enhances his ability to assist members effectively.
Previous Employment Experience
Prior to his current position, Michael Phillips held various roles across different organizations. He worked as a Project Manager at RWS for three months in 2018, and served in the British Army as part of the Royal Artillery from 2005 to 2009. Additionally, he was a Team Leader at Tesco PLC from 2010 to 2014, and an Assistant Store Manager at Aldi UK from 2014 to 2017. He also worked as a Customer Review Advisor at Skipton Building Society for seven months in 2018.
Education and Expertise
Michael Phillips studied at The Open University, where he earned an Engineer's degree in Engineering in 2019. He also attended Newcastle College, where he studied Law from 2002 to 2004. Currently, he is pursuing a Master of Science in Engineering at The Open University. His educational background supports his expertise in areas such as recruitment, training, auditing, and business improvement within the retail sector.
Career Transition and Challenges
Michael Phillips redirected his career path following a near-fatal accident in August 2016, which resulted in career gaps. In December 2018, he underwent a medical procedure to remove metal from his leg. Despite these challenges, he has continued to build a diverse career in customer service and management.
Skills in Conflict Resolution and Change Management
Throughout his career, Michael Phillips has developed strong skills in conflict resolution and change management. His experience in various roles has equipped him with the ability to handle challenging situations effectively and implement necessary changes within organizations.