Michaela Sannachan
About Michaela Sannachan
Michaela Sannachan is a Quality Assurance Coach with extensive experience in complaint management and quality assurance across various financial services. She currently holds multiple roles at Regulatory Finance Solutions and Nationwide Building Society, while also serving as Managing Director at SANNACHAN FINANCIAL SERVICES LTD.
Current Role at Nationwide Building Society
Michaela Sannachan serves as a Quality Assurance Coach at Nationwide Building Society since 2020. In this role, she focuses on maintaining high standards of quality assurance within the organization. Her responsibilities include evaluating processes and ensuring compliance with established guidelines. Michaela's expertise in quality assurance contributes to the overall effectiveness of the customer service operations at Nationwide.
Experience at Regulatory Finance Solutions
Michaela Sannachan has held multiple positions at Regulatory Finance Solutions since 2015. Currently, she works as a Team Manager for Packaged Bank Accounts complaints and as a PPI Complaints Team Manager, roles she has occupied since 2017 and 2019, respectively. She also serves as a Quality Assurance professional for Packaged Bank Accounts. Her extensive experience in these roles includes managing a team of 15 complaint managers and ensuring quality assurance across various complaint handling processes.
Previous Positions at Nationwide Building Society
Michaela Sannachan previously worked at Nationwide Building Society in several capacities from 2014 to 2015. Her roles included PPI Complaint Manager for Loans and Credit Cards, Senior Complaints Investigator specializing in Linked Loans complaints, and DSAR Team Member. During her tenure, she contributed to the management and investigation of complaints, enhancing customer service and operational efficiency.
Educational Background and Training
Michaela Sannachan has completed training on GDPR, which focuses on data protection and privacy compliance. Additionally, she has undergone various training programs to support customers with vulnerabilities, serving as a Vulnerability Champion. This training underlines her commitment to customer service and compliance with regulatory standards.
Leadership and Management Skills
Michaela Sannachan has demonstrated strong leadership skills in her current and previous roles. She successfully maintains quality assurance competency while managing teams, ensuring that complaint handling processes are effective and compliant. Her management experience spans various complaint types, showcasing her ability to lead diverse teams in a regulatory environment.