Michelle Mc Cone
About Michelle Mc Cone
Michelle Mc Cone serves as the Branch Manager at Nationwide Building Society, a position she has held since 2021. With over 15 years of experience in various roles within the organization, she has developed expertise in complaint management and people management.
Work at Nationwide Building Society
Michelle Mc Cone has a long-standing career at Nationwide Building Society, where she has held multiple roles since 2004. She began her tenure as a Customer Representative, serving in this position for six years until 2010. Following this, she advanced to the role of Operations Manager, where she worked for nine years until 2019. After a two-year stint as Assistant Branch Manager, she became the Branch Manager in 2021, a position she has held for three years. Her progression through various roles highlights her commitment and adaptability within the organization.
Education and Expertise
Michelle studied at West Cheshire College from 1999 to 2001, where she gained foundational knowledge that supports her career in financial services. She possesses expertise in Complaint Management, focusing on resolving customer issues and enhancing service satisfaction. Additionally, her strong skills in People Management enable her to lead teams effectively and create a productive work environment.
Background
Michelle Mc Cone's professional journey in the financial services industry began in 2004 at Nationwide Building Society. Over the years, she has developed a comprehensive understanding of customer service and operations within the sector. Her experience spans various roles, allowing her to cultivate essential leadership skills and a deep knowledge of the industry's dynamics.
Achievements
Throughout her career at Nationwide Building Society, Michelle has demonstrated a strong ability to influence others, a critical skill for effective leadership and team management. Her roles have equipped her with the capabilities to manage complaints and improve customer satisfaction, contributing to the overall success of the branches she has managed.