Mohibur Rahman
About Mohibur Rahman
Mohibur Rahman is a Customer Service Manager with over 12 years of experience at Nationwide Building Society and previously worked as a Supervisor at Debenhams for six years. He specializes in managing workflows, addressing customer inquiries, and ensuring compliance with ombudsman guidelines.
Work at Nationwide Building Society
Mohibur Rahman has been employed at Nationwide Building Society as a Customer Service Manager since 2012. In this role, he manages and prioritizes workflow, ensuring adherence to ombudsman guidelines. He acts as a Subject Matter Expert (SME), serving as the first point of contact for queries from case handlers, quality checkers, and management. His responsibilities include issuing final response letters to customers and third parties, which provide clarity on decision-making processes and information regarding ombudsman rights.
Previous Experience at Debenhams
Prior to his current position, Mohibur Rahman worked at Debenhams in Northampton, United Kingdom, as a Supervisor from 2006 to 2012. During his six years at Debenhams, he developed skills in customer service and team management, which contributed to his professional growth and prepared him for his subsequent role at Nationwide Building Society.
Education and Expertise
Mohibur Rahman attended The Duston School from 2002 to 2006, where he completed his secondary education. His educational background has provided him with foundational knowledge and skills that he has applied throughout his career in customer service management. His expertise includes workflow management, quality assurance, and complaint resolution.
Professional Skills and Responsibilities
In his role at Nationwide Building Society, Mohibur Rahman consistently meets and exceeds production targets while maintaining a keen attention to detail. He liaises with senior management to address developments, trends, and issues related to processes, focusing on improving complaint management and mitigating potential risks within the organization. His ability to manage workflow effectively contributes to the overall efficiency of the customer service department.