Monica Costa
About Monica Costa
Monica Costa is a Senior Customer Service professional at Nationwide Building Society, where she has worked since 2021. She holds a Bachelor's Degree in Administration and has extensive experience in customer service and sales management.
Work at Nationwide Building Society
Monica Costa currently serves as a Senior Customer Service representative at Nationwide Building Society, a position she has held since 2021. In this role, she is responsible for providing high-quality customer service and support. Prior to this position, she worked as a Case Owner Administrator at the same organization from 2019 to 2021. Her experience at Nationwide Building Society has contributed to her understanding of customer needs and financial services.
Education and Expertise
Monica Costa holds a Bachelor's Degree in Administration with a specialization in Material and Financial Resources from Universidad Nacional Experimental Simón Rodríguez, which she completed from 2009 to 2012. She also studied Tax Law and Taxation at Universidad Central de Venezuela, earning a Diploma in Taxes within Venezuelan Legislation in 2016. Additionally, she completed an English Language and Literature program at ALPHA LEARNING CARACAS, S.C from 2014 to 2016.
Previous Experience at Thorntons
Monica Costa has prior experience working at Thorntons, where she held two positions. She served as a Senior Sales Assistant from 2018 to 2019 and later as a Sales Assistant Manager from 2019 for five months. In these roles, she developed skills in sales management and customer interaction, contributing to her overall professional development.
Professional Development and Training
Monica Costa has pursued various professional development opportunities. She completed training on financial conduct, financial crime legal instruments, and vulnerable customers between 2019 and 2021. Additionally, she earned a Certificate as a Xero Advisor through an online course in the UK in 2019. She also participated in courses on Budget Planning Program and Speech, Voice, and Diction at CIAP-UCAB in Venezuela in 2018.
Accounting and Technical Qualifications
Monica Costa obtained an Accounting Technician qualification from Instituto Superior Universitario de Mercadotecnia (ISUM) in Venezuela, completing her studies from 2005 to 2008. This qualification has equipped her with foundational skills in accounting and finance, complementing her academic and professional background.