Natasha Giles
About Natasha Giles
Natasha Giles is a Specialist Mortgage Representative at Nationwide Building Society, where she has worked since 2019. She specializes in Later Life Mortgages, assisting members aged 55 and older with equity release.
Work at Nationwide Building Society
Natasha Giles has been employed at Nationwide Building Society since 2019 as a Specialist Mortgage Representative. In this role, she specializes in Later Life Mortgage products, assisting members aged 55 and older in releasing equity from their properties. She conducts eligibility and affordability assessments to understand the needs of members interested in these mortgage options. Additionally, she refers members to Qualified Consultants to ensure they receive appropriate advice. Natasha also provides support to her manager by completing call observations and offering written feedback to colleagues.
Previous Experience at McDonald's
Prior to her current role, Natasha Giles worked at McDonald's in various positions from 2011 to 2019. She started as a Crew Member and progressed to Crew Trainer, Shift Manager, and Business Manager. Her tenure at McDonald's included responsibilities such as training new employees and managing daily operations. She served as a 2nd Assistant Manager from 2016 to 2017 and as a Business Manager from 2017 to 2019, demonstrating her capability in leadership and team management.
Education and Expertise
Natasha Giles has pursued various educational qualifications to enhance her expertise in the financial sector. She studied at The London Institute of Banking & Finance, where she achieved the Certificate in Mortgage Advice and Practice (CeMAP) from 2020 to 2021. Additionally, she is currently studying for an Open degree at The Open University, expected to complete in 2024. Natasha also attended Swindon Academy, where she earned A Levels in English Literature and AS Level in Mathematics, along with a BTEC in Performing Arts.
Skills and Responsibilities
In her role as a Specialist Mortgage Representative, Natasha Giles conducts detailed assessments to determine the eligibility and affordability of members seeking Later Life Mortgages. She plays a crucial role in guiding members through the mortgage process and ensuring they are well-prepared for consultations with Qualified Consultants. Furthermore, she assists her colleagues by providing support and feedback, contributing to the overall effectiveness of the mortgage team.