Natasha Namfukwe
About Natasha Namfukwe
Natasha Namfukwe is a PPI Case Handler at Nationwide Building Society, where she has worked since 2016. She specializes in investigating PPI claims and delivering customer service, ensuring accurate communication and compliance with FCA guidelines.
Current Role as PPI Case Handler
Natasha Namfukwe currently serves as a PPI Case Handler at Nationwide Building Society in Northampton, United Kingdom. In this role, she is responsible for delivering customer service and resolving claims at the first point of contact. She has been with the organization since 2016, accumulating eight years of experience in handling Payment Protection Insurance (PPI) claims. Her responsibilities include investigating claims and making decisions in accordance with Financial Conduct Authority (FCA) guidelines.
Previous Experience at Nationwide Building Society
Prior to her current position, Natasha Namfukwe held several roles at Nationwide Building Society. She worked as a Customer Service Representative from 2012 to 2013 for one year, where she engaged with customers to address their inquiries. Additionally, she was a Specialist for three months in 2012 and briefly self-employed with the organization from 2011 to 2012 for five months. Her diverse roles contributed to her understanding of customer service and claims processing.
Professional Communication Skills
Natasha demonstrates strong professional communication skills in her role. She effectively communicates with customers through telephone and written correspondence, ensuring that decisions and information are conveyed accurately. This ability is crucial in her position as a PPI Case Handler, where clear communication is essential for customer satisfaction and understanding.
Educational Background
Natasha Namfukwe studied at the University of Northampton, where she earned a Bachelor of Arts degree in Business Studies from 2007 to 2011. Prior to that, she attended Cambridge Regional College from 2004 to 2007, achieving a qualification in Business Studies. Her educational background has provided her with a solid foundation in business principles that support her professional roles.
Experience in the Financial Sector
In addition to her roles at Nationwide Building Society, Natasha has experience in the financial sector as a PPI Telephony Agent at Barclaycard in 2015 for five months. This role further developed her skills in handling PPI claims and customer interactions, enhancing her expertise in the industry.