Neesha Grewal
About Neesha Grewal
Neesha Grewal is a Project PPI Operations Team Manager at Nationwide Building Society, where she has worked since 2020. With extensive experience in banking regulations and customer service, she has held various roles in notable institutions including Santander UK and Metro Bank.
Work at Nationwide Building Society
Neesha Grewal has been serving as the Project PPI Operations Team Manager at Nationwide Building Society since 2020. In this role, she oversees project operations related to Payment Protection Insurance (PPI) and manages a team to ensure efficient delivery of services. Additionally, she has held the position of Customer & Business Operations Team Manager at Nationwide since 2019, contributing to the organization for a total of five years. Her responsibilities include enhancing operational processes and ensuring compliance with banking regulations.
Previous Experience in Banking
Before joining Nationwide Building Society, Neesha Grewal accumulated significant experience in various roles within the banking sector. She worked at Santander UK Corporate & Commercial as a Personal Banker from 2010 to 2011 and later as a Local Business Relationship Manager from 2011 to 2017. Additionally, she held positions at Metro Bank (UK) as a Business & Commercial Banking KYC & KYB Analyst / Team Leader from 2018 to 2019 and as an Operations Specialist from 2017 to 2018.
Education and Expertise
Neesha Grewal studied at The Chartered Banker Institute, where she achieved a qualification in Banking and Financial Support Services in 2018. Her education has equipped her with a deep understanding of banking regulations, compliance procedures, and the intricacies of Anti-Money Laundering (AML) and Know Your Customer (KYC) processes. This knowledge supports her roles in ensuring compliance and operational efficiency in her current and previous positions.
Customer Service and Operations Skills
Neesha Grewal possesses a proven track record in delivering exceptional customer service across both retail branch and operations environments. Her extensive experience includes conducting due diligence, fraud, and risk assessments for small and medium enterprises (SMEs) in personal, business, and commercial sectors. She demonstrates a strong commitment to professionalism and integrity in all her professional interactions, which enhances her effectiveness in managing teams and operations.