Nicholas Hinton
About Nicholas Hinton
Nicholas Hinton is a Customer Care Advisor with over 19 years of experience in the customer service industry. He has studied Business Administration and Management at The Open University and has held various positions, including roles at GeoLogistics and Nationwide Building Society.
Work at Nationwide Building Society
Nicholas Hinton has been employed at Nationwide Building Society since 2019, currently holding the position of Customer Care Advisor. His tenure at the organization spans over five years, during which he has developed a strong understanding of customer service operations. Prior to his current role, he worked as a Customer Service Advisor at the same institution from 2017 to 2019. His experience in these roles has contributed to his expertise in providing support and assistance to customers.
Education and Expertise
Nicholas Hinton studied at The Open University, where he pursued Business Administration and Management. He completed a Certificate in Higher Education in Business Management from 2011 to 2015 and a Certificate in Business Studies from 2010 to 2014. His educational background has equipped him with foundational knowledge in business principles, enhancing his capabilities in customer service and management.
Background in Customer Service
Nicholas Hinton possesses over 19 years of experience in the customer service industry. His career includes significant roles at various organizations, including GeoLogistics, where he served as a Forwarding Clerk from 1999 to 2006, and the General Social Care Council as a Registration Officer from 2007 to 2012. This extensive background has provided him with a comprehensive understanding of customer needs and service delivery.
Technical Proficiency
Nicholas Hinton demonstrates proficiency in various software applications essential for customer service roles. He is skilled in using Microsoft Outlook, Internet Explorer, Word, Excel, and various database systems. His technical abilities support his efficiency and accuracy in managing customer inquiries and data.
Organizational Skills
Nicholas Hinton is recognized for his organizational skills and attention to detail. He works accurately and efficiently, which enhances his effectiveness in customer service. His ability to manage tasks systematically contributes to a positive customer experience and operational efficiency.