Nicola Alcock
About Nicola Alcock
Nicola Alcock serves as the Complaints Manager at Nationwide Building Society, a position she has held since 2020. With a background in customer service and member relations, she has accumulated several years of experience in the financial services sector.
Work at Nationwide Building Society
Nicola Alcock has been employed at Nationwide Building Society since 2020, currently serving as the Complaints Manager. In this role, she is responsible for overseeing the handling of customer complaints, ensuring that issues are addressed effectively and efficiently. Prior to her current position, she held several roles within the organization, including Senior Member Relations Consultant from 2019 to 2020 and Member Relations Consultant from 2018 to 2019.
Previous Experience in Customer Service
Before joining Nationwide Building Society, Nicola Alcock worked at Coventry Building Society as a Customer Service Assistant from 2016 to 2018. This role provided her with foundational experience in customer service, where she developed skills in addressing customer inquiries and resolving issues. Her progression in the field continued at Nationwide Building Society, where she transitioned through various positions focused on member relations.
Career Progression
Nicola Alcock's career in the financial services sector reflects a steady progression in roles related to customer service and member relations. She began her career at Coventry Building Society and then moved to Nationwide Building Society, where she advanced from Member Relations Consultant to Senior Member Relations Consultant and ultimately to Complaints Manager. This trajectory highlights her commitment to customer satisfaction and complaint resolution.
Duration of Employment
Nicola Alcock has accumulated significant experience at Nationwide Building Society over the past four years. Her tenure includes roles that span various aspects of customer relations, demonstrating her long-term commitment to the organization and its members. Prior to her current position, she spent a total of one year as a Member Relations Consultant and nine months as a Senior Member Relations Consultant.