Nicola Burrows
About Nicola Burrows
Nicola Burrows is a Quality Supervisor at Nationwide Building Society, where she has worked since 2004. She has previous experience in customer service roles at Lloyds Banking Group and Sainsbury's in Plymouth, England.
Work at Nationwide Building Society
Nicola Burrows has served as a Quality Supervisor at Nationwide Building Society since 2004. In this role, she is responsible for overseeing quality assurance processes and ensuring that customer service standards are met. Her tenure at Nationwide spans 20 years, during which she has contributed to the organization's commitment to providing high-quality service to its members in the Southwest region.
Previous Experience at Lloyds Banking Group
Prior to her current position, Nicola Burrows worked at Lloyds Banking Group as a Senior Customer Service Advisor from 2001 to 2004. During her three years in this role, she was based in Plymouth, England. Her responsibilities included assisting customers with their banking needs and providing support to enhance customer satisfaction.
Previous Experience at Sainsbury's
Nicola Burrows began her career at Sainsbury's, where she worked as a Senior Customer Service Associate from 1998 to 2003. Over the course of five years in Plymouth, England, she focused on delivering excellent customer service and addressing customer inquiries effectively.
Education at Ridgeway School & Sixth Form
Nicola Burrows attended Ridgeway School & Sixth Form from 1996 to 2001. During her five years at this educational institution, she completed her secondary education, which laid the foundation for her career in customer service and quality assurance.