Nicola Cook
About Nicola Cook
Nicola Cook is a Senior Manager of Single Customer View at Nationwide Building Society, where she has worked since 2013. She has extensive experience in data governance, risk management, and process streamlining, with a background in marketing and team management.
Work at Nationwide Building Society
Nicola Cook has been employed at Nationwide Building Society since 2013, currently holding the position of Senior Manager Single Customer View. In this role, she has been instrumental in managing and enhancing the Single Customer View solution, particularly for the FSCS Faster Payouts initiative. Prior to her current position, she worked as a Database Marketing Executive from 2007 to 2009 and as a CRM Manager from 2009 to 2013. Her tenure at Nationwide spans over a decade, demonstrating her commitment to the organization.
Previous Experience at Arval - BNP Paribas Group
Nicola Cook worked at Arval - BNP Paribas Group from 2003 to 2007. She began her career there as a Process Analyst for a period of six months before transitioning to the role of Product Marketing Executive, where she served for three years. This experience contributed to her foundational knowledge in process analysis and marketing within the financial services sector.
Education and Expertise
Nicola Cook studied at The Open University, where she earned a BA with 1st Class Honours in Linguistics & Sociology from 2004 to 2007. Her academic background supports her expertise in data governance and risk management, which are crucial for compliance and security measures within her current role. She specializes in process streamlining, focusing on improving operational efficiency across the organization.
Background in Team Management and Problem Solving
Nicola Cook has a strong background in facilitating team management and problem-solving initiatives. Her experience in various roles at Nationwide Building Society has equipped her with the skills necessary to lead teams effectively and address operational challenges. This background enhances her contributions to the organization, particularly in her current senior management position.