Nicola Millard
About Nicola Millard
Nicola Millard is a Lead Business Analyst at Nationwide Building Society, where she has worked since 2017. She has a diverse background in customer service and operations management, with experience in both the aviation and financial industries.
Work at Nationwide Building Society
Nicola Millard has been employed at Nationwide Building Society since 2017. She initially served as a Business Analyst and progressed to the role of Lead Business Analyst in 2021. Her tenure at Nationwide spans over seven years, during which she has contributed to various projects aimed at enhancing operational efficiency and customer experience. Prior to her current role, she worked as a Senior Business Analyst from 2019 to 2021, focusing on strategic initiatives within the organization.
Previous Experience in the Aviation Industry
Before joining Nationwide Building Society, Nicola Millard accumulated significant experience in the aviation sector. She worked at British Airways in multiple capacities, including as a Cabin Crew Scheduler from 2013 to 2014 and as a System Executive Developer from 2014 to 2017. Additionally, she served as Cabin Crew from 2011 to 2013. Her roles at British Airways provided her with insights into operations and customer service within the airline industry.
Education and Expertise
Nicola Millard studied at the University of Derby, where she earned a BSc (Hons) in International Spa Management from 2005 to 2009. Her academic background includes a focus on Business, Management, Marketing, and Related Support Services. This educational foundation supports her professional skills in operations management and hospitality management, enhancing her capabilities as a business analyst.
Diverse Professional Background
Nicola Millard has a diverse professional background that spans both the aviation and financial industries. In addition to her roles at British Airways, she worked as a Holiday Advisor at TUI from 2009 to 2011, which involved customer service in various international locations, including Menorca, France, and Switzerland. This varied experience has equipped her with a broad understanding of customer service dynamics, which is beneficial in her current role as a business analyst.