Nicola Ockenden
About Nicola Ockenden
Nicola Ockenden is a Senior Retail Branch Manager at Nationwide Building Society, where she has worked for over 21 years. She leads a team in Leicester recognized for delivering high-quality service and emphasizes coaching and development for her team members.
Work at Nationwide Building Society
Nicola Ockenden has been employed at Nationwide Building Society since 2003, serving as a Senior Retail Branch Manager. Over her 21-year tenure, she has held various positions, including Branch Manager and Mortgage Consultant. She managed branches in Loughborough, Sutton In Ashfield, and Beeston, Nottingham, before settling in Leicester. Her leadership is characterized by a commitment to high-quality service and team development.
Leadership and Team Development
In her current role as Senior Retail Branch Manager, Nicola leads a team recognized for delivering 5-star service to members in Leicester and surrounding areas. She emphasizes coaching and development, focusing on helping team members meet their objectives. Her approach fosters a supportive environment that encourages continuous improvement in customer service.
Background and Education
Nicola Ockenden studied at Kirk Hallam Community School and later attended South East Derbyshire College. Her educational background has contributed to her professional development in the financial services sector, particularly in retail banking and customer service.
Customer Service Initiatives
Nicola has played a key role in embedding a culture of continuous improvement in customer service at the Leicester branch of Nationwide Building Society. Her initiatives have focused on enhancing the customer experience and ensuring that the team consistently meets high service standards.