Nikki Brown
About Nikki Brown
Nikki Brown is a Digital Improvement Manager at Nationwide Building Society, where she has worked since 2012. Previously, she held positions as Online Self Service Manager at Nationwide and Customer Experience Manager at AXA.
Work at Nationwide Building Society
Nikki Brown has been employed at Nationwide Building Society since 2012, currently holding the position of Digital Improvement Manager. In this role, she focuses on enhancing digital services and improving customer interactions through online platforms. Prior to her current position, she worked as the Online Self Service Manager at Nationwide from 2011 to 2012, where she contributed to the development of online customer service solutions.
Previous Experience at AXA
Before joining Nationwide Building Society, Nikki Brown worked at AXA as a Customer Experience Manager from 2007 to 2011. In this capacity, she was responsible for overseeing customer service strategies and initiatives aimed at improving overall customer satisfaction. Her four years at AXA provided her with valuable insights into customer needs and expectations.
Digital Improvement Manager Role
As the Digital Improvement Manager at Nationwide Building Society, Nikki Brown has dedicated her efforts to optimizing digital processes and enhancing user experiences. Her role involves analyzing customer feedback and implementing changes that streamline online services. This position allows her to leverage her extensive background in customer experience to drive improvements in digital offerings.
Career Timeline
Nikki Brown's career includes significant roles in customer experience and digital management. She began her professional journey at AXA, where she spent four years as a Customer Experience Manager. Following this, she transitioned to Nationwide Building Society, where she initially served as Online Self Service Manager for 11 months before taking on her current role as Digital Improvement Manager, which she has held for 12 years.