Nikkie Fraser
About Nikkie Fraser
Nikkie Fraser serves as an Operations Manager at Nationwide Building Society, bringing 30 years of customer service experience to her role. She emphasizes the significance of a positive customer experience and has a strong background in coaching and performance management.
Work at Nationwide Building Society
Nikkie Fraser has been associated with Nationwide Building Society for over 19 years, initially serving as a Business Leader from 2002 to 2021. In 2021, she transitioned to the role of Operations Manager, where she continues to contribute to the organization. In her current position, she focuses on enhancing operational efficiency by managing, forecasting, and analyzing service levels. Her work is integral to shaping and supporting corporate objectives and change agendas within the company.
Customer Service Experience
With 30 years of customer service experience, Nikkie Fraser emphasizes the importance of a positive customer experience as a key factor for business success. Her extensive background in customer service has equipped her with the skills necessary to understand and address customer needs effectively. This experience informs her approach to operations management at Nationwide Building Society.
Coaching and Development Expertise
Nikkie Fraser possesses 15 years of experience in coaching, development, and performance management delivery. Her focus on mentoring is aimed at securing career succession within Nationwide Building Society. This commitment to developing talent within the organization reflects her dedication to fostering a supportive work environment and enhancing team performance.
Operational Efficiency Management
In her role as Operations Manager, Nikkie Fraser is experienced in managing, forecasting, and analyzing service levels. This expertise is crucial for enhancing operational efficiency at Nationwide Building Society. By utilizing data-driven insights, she contributes to the continuous improvement of service delivery and operational processes.