Normunds Lapins
About Normunds Lapins
Normunds Lapins is a Senior Contact Centre Consultant at Nationwide Building Society, where he has worked since 2018. He has a diverse background in customer service and warehouse operations, along with various qualifications from Tresham College of Further and Higher Education.
Work at Nationwide Building Society
Normunds Lapins has been employed at Nationwide Building Society since 2018, currently holding the position of Senior Contact Centre Consultant. His role involves managing complex customer queries and ensuring follow-ups to enhance customer satisfaction. He has also contributed to improving the customer experience by implementing callback strategies to reduce hold times. Prior to his current role, he worked as a Contact Centre Consultant at the same organization for five months in 2018.
Previous Employment Experience
Before joining Nationwide Building Society, Normunds Lapins gained experience in various roles. He worked as a Warehouse Worker at New Balance for five months in 2016-2017 and as a DC Operative at Paperchase Products Ltd for seven months in 2017-2018. He also held positions as a Team Assistant at UFA - University Of The First Age in 2016 and 2017. Additionally, he worked as a Warehouse Operative at Kurt Geiger for one month in 2014-2015.
Education and Expertise
Normunds Lapins studied at Tresham College of Further and Higher Education, where he achieved multiple qualifications. He earned a BTEC Level 2 Diploma in IT and a Level 1 Award in Lifestyle Management, among others. His studies also included Sports Leadership, English, Maths, and Employability Skills, reflecting a diverse educational background that supports his professional roles.
Skills and Responsibilities
In his current position, Normunds Lapins is responsible for taking ownership of complex customer queries and conducting thorough investigations to ensure resolution. He collaborates closely with the Team Manager to monitor his personal development and progress within the workplace. His initiatives, such as providing call backs to customers, have been instrumental in enhancing the overall customer experience.