Parvez Iqbal
About Parvez Iqbal
Parvez Iqbal is a Credit Card Customer Service professional at Nationwide Building Society, where he has worked since 2018. He has extensive experience in retail management and customer service, having held various roles at Total UK Ltd and Great American Group.
Work at Nationwide Building Society
Parvez Iqbal has been employed at Nationwide Building Society since 2018, serving in the role of Credit Card Customer Service. His responsibilities include ensuring compliance with financial regulations, GDPR, and corporate protocols in customer service operations. He consistently meets individual and departmental targets and KPIs, demonstrating a commitment to performance and customer satisfaction.
Previous Experience in Customer Service
Prior to his current role, Parvez Iqbal worked at Great American Group as an Independent Retail Consultant from 2014 to 2018. He also held various positions at Total UK Ltd, including Store Manager from 1998 to 2004 and UK Risk Assessor for a brief period in 2005. His experience includes training new team members and managing customer interactions, focusing on regulatory compliance and service excellence.
Education and Professional Development
Parvez Iqbal has pursued education and professional development throughout his career. He studied at Oldknow Secondary School from 1981 to 1986 and attended Josiah Mason College from 1986 to 1988. Additionally, he has been studying at MPK Garages Ltd since 2009, where he achieved the BIIAB Level 2 National Certificate for Personal Licence Holders.
Specialized Training and Skills
Parvez Iqbal has undergone specialized training to manage persistent debt, focusing on Level 4 customer liaison and calls. He is responsible for conducting initial investigations of complaints and escalating issues to the relevant teams, ensuring that customer concerns are addressed effectively.