Paul Deakin
About Paul Deakin
Paul Deakin is a Quality Assurance Specialist currently employed at Nationwide Building Society since 2021. He has extensive experience in the banking sector, having held various roles at institutions such as Royal Bank of Scotland, Lloyds Banking Group, and Barclays.
Work at Nationwide Building Society
Paul Deakin has been employed at Nationwide Building Society as a Quality Assurance Specialist since 2021. In this role, he focuses on ensuring that the quality of services and products meets the required standards. His experience in quality assurance contributes to the organization's commitment to delivering reliable financial services.
Previous Experience in Banking
Prior to his current role, Paul Deakin worked at Lloyds Banking Group as an Outcome Tester from 2014 to 2021, where he assessed the outcomes of various processes. He also held positions at the Royal Bank of Scotland, serving as a Case Manager from 2013 to 2014 and as a Specialist Complaint Handler in 2012. Additionally, he worked at Barclays as a Section 75 Complaint Handler from 2010 to 2011.
Education and Expertise
Paul Deakin's educational background includes studies at Bassaleg Comprehensive School, Gwent Tertiary College - Crosskeys Campus, and Southampton Solent University. This academic foundation supports his professional expertise in quality assurance and complaint handling within the banking sector.
Career Timeline
Paul Deakin's career in the banking industry spans over a decade, beginning with his role at Barclays from 2010 to 2011. He then progressed through various positions at the Royal Bank of Scotland, Lloyds Banking Group, and currently at Nationwide Building Society, reflecting his growth and development in quality assurance and customer service.