Paul O'hagan
About Paul O'hagan
Paul O'Hagan is the Strategic Insight Lead at Nationwide Building Society, where he manages the continuous listening strategy and leads the People Strategy Insight team. He has extensive experience in the banking sector, having held various roles at Nationwide Building Society and Santander UK over the years.
Current Role at Nationwide Building Society
Paul O'Hagan serves as the Strategic Insight Lead at Nationwide Building Society since 2020. In this role, he manages the continuous listening strategy, which focuses on gathering and utilizing feedback for strategic improvements. He also leads the People Strategy Insight team, aiming to enhance both colleague and customer experiences within the organization.
Previous Experience at Nationwide Building Society
Prior to his current position, Paul O'Hagan worked at Nationwide Building Society as a Complaints Performance Manager from 2018 to 2020. He also held the role of Risk and Controls Manager for a period of 10 months in 2018. Both positions were based in Swindon, United Kingdom.
Career at Santander UK
Paul O'Hagan has extensive experience at Santander UK, where he held multiple roles. He served as a Local Business Manager for one month in 2010, followed by a position as a Conduct Risk Manager in Product Monitoring from 2015 to 2018. He also worked as a Regional Coordinator from 2011 to 2016 and as a Divisional Coordinator for five months in 2016. Additionally, he was a Technical Business Manager for 10 months in 2011.
Early Career at Royal Bank of Scotland
Paul O'Hagan began his career at the Royal Bank of Scotland Business, where he worked as a Customer Service Advisor for three months in 2007. He continued in the same organization as a Customer Adviser from 2007 to 2010, accumulating three years of experience in Newbury, Berkshire, United Kingdom.
Education Background
Paul O'Hagan studied at Park House Sports College from 2000 to 2007. His education provided a foundation for his subsequent career in the financial services industry.