Paul Richardson
About Paul Richardson
Paul Richardson serves as the Deputy Branch Manager at Nationwide Building Society in Newcastle upon Tyne, where he has worked for 15 years. He has over 20 years of experience in various roles, including sales and customer service management.
Work at Nationwide Building Society
Paul Richardson has worked at Nationwide Building Society since 2006, accumulating over 20 years of experience within the organization. He currently serves as the Deputy Branch Manager in Newcastle upon Tyne, a position he has held since 2009. Prior to this role, he worked as a Branch Manager in Hartlepool from 2007 to 2009 and as a Change Management Consultant from 2006 to 2007. His responsibilities include managing branch resourcing, overseeing rotas and overtime budgets, and handling customer complaints through various communication methods.
Education and Expertise
Paul Richardson studied at Seaton Burn High School from 1987 to 1992. His professional expertise encompasses sales, change management, and customer service management. He is experienced in MI analysis and production, demonstrating a strong attention to detail in a regulated working environment. His role requires him to manage the recruitment, induction, ongoing training, and performance management of a team of 10 staff.
Background
Paul Richardson has a long-standing career at Nationwide Building Society, having transitioned through various roles since 2006. His journey began as a Change Management Consultant, followed by a position as Branch Manager, and ultimately leading to his current role as Deputy Branch Manager. This progression reflects his adaptability and commitment to the organization.
Achievements
In his current role, Paul Richardson regularly deputizes for the Senior Branch Manager, ensuring continuity of leadership within the branch. He is motivated by team success and development, focusing on coaching and helping team members achieve their goals. His management style emphasizes performance management and ongoing training, contributing to the overall effectiveness of the branch.