Paula Hodson Ce Map3
About Paula Hodson Ce Map3
Paula Hodson is a Senior Collections & Recoveries Negotiator at Nationwide Building Society, where she has worked for 24 years. She has held various roles within the organization and has a strong background in customer service and hospitality management.
Work at Nationwide Building Society
Paula Hodson has a long-standing career at Nationwide Building Society, starting in 1997 as a Mortgage Consultant. She worked in this role for one year before transitioning to a Customer Service Representative position, where she served for nine years. In 2000, she became a Branch Manager, overseeing operations for two years in Birmingham. After a brief period away from the role, she returned as a Collections & Recoveries agent in 2020 for six months. Currently, she holds the position of Senior Collections & Recoveries Negotiator, a role she has occupied since 2021, and also serves as a Mortgage & Protection Consultant since 2000, totaling 24 years in Sutton Coldfield.
Education and Expertise
Paula Hodson's educational background includes studies at multiple institutions. She attended Leicester South Fields College, where she earned a TEC Diploma in Hotel, Catering & Institutional Operations from 1981 to 1983. Additionally, she studied at Hamilton Community College, achieving GCSE O'Levels between 1975 and 1980. She also completed a course in Hospitality Administration/Management at Henley College Coventry, obtaining an HCIMA from 1983 to 1985. Furthermore, she has achieved a CPD Mental Health Awareness Certificate, enhancing her ability to support vulnerable members.
Background in Hospitality
Before her extensive career in finance, Paula Hodson gained experience in the hospitality sector. She worked at glh Hotels in London, where she held three positions: Floor Housekeeper, Reservations Clerk, and Receptionist from 1985 to 1986. Additionally, she served as a Senior Shift Leader Receptionist at Hand Picked Hotels in Sutton Coldfield for one year from 1987 to 1988. This background in hospitality provided her with foundational customer service skills that have been beneficial throughout her career in banking and finance.
Professional Development
Paula Hodson has engaged in professional development to enhance her skills and knowledge in her field. Notably, she completed a 12-month secondment in the Collections and Recoveries department at Nationwide Building Society, which allowed her to develop expertise in supporting members facing financial difficulties. Her commitment to continuous learning is further demonstrated by her attainment of a CPD Mental Health Awareness Certificate, aimed at better understanding and assisting vulnerable members.