Pauline Twigger
About Pauline Twigger
Pauline Twigger serves as the Branch Manager at Nationwide Building Society, a position she has held since 2006. She previously worked as a Customer Service Manager at the same organization from 2000 to 2006.
Work at Nationwide Building Society
Pauline Twigger has been employed at Nationwide Building Society since 2000. She started her career at the organization as a Customer Service Manager, a position she held for six years until 2006. Following this role, she advanced to the position of Branch Manager, where she has served for 18 years. In her current role, she oversees branch operations and ensures customer satisfaction.
Career Progression
Pauline Twigger's career at Nationwide Building Society reflects a steady progression in responsibilities. She began as a Customer Service Manager, focusing on enhancing customer experiences and service delivery. Her successful tenure in this role led to her promotion to Branch Manager in 2006, where she has continued to develop her leadership skills and manage branch activities.
Experience in Customer Service Management
During her six years as Customer Service Manager at Nationwide Building Society, Pauline Twigger gained extensive experience in managing customer relations and service operations. This role equipped her with the skills necessary to address customer needs effectively and implement service improvements, which have been beneficial in her subsequent position as Branch Manager.