Pete Vertannes
About Pete Vertannes
Pete Vertannes serves as a Customer Administrator in Customer Service & Operations at Nationwide Building Society, where he has worked since 2012. He also holds a part-time position as a Sales Associate at Nike Retail and is pursuing a career transition into finance through further studies.
Work at Nationwide Building Society
Pete Vertannes has been employed at Nationwide Building Society since 2012, currently holding the position of Customer Administrator in the Customer Service & Operations department. His tenure at Nationwide spans over 12 years, during which he has taken on various roles including Senior Customer Service Advisor, Customer Complaints Handler, and Project SME/Trainer/Analyst. His experience at Nationwide encompasses a range of responsibilities that have contributed to his expertise in customer service and operations.
Current Role at Nike Retail
In addition to his role at Nationwide Building Society, Pete Vertannes has worked part-time as a Sales Associate at Nike Retail since 2018. His position involves engaging with customers and promoting products, where he applies his skills in sales and brand promotion. This role complements his customer service experience and demonstrates his commitment to professional development.
Education and Expertise
Pete Vertannes has a diverse educational background. He studied Hospitality Management at the University of Wales Institute Cardiff, achieving a BA (Ord) and an HND. He also pursued Accounting and Finance studies, obtaining the AAT Level 2 Certificate and later the AAT Level 3 Diploma in Accounting. Additionally, he earned a Trinity College London TESOL Certificate in Teaching English as a Second or Foreign Language. His ongoing education reflects his proactive approach to career transition into finance.
Background in Customer Service
Pete Vertannes has extensive experience in customer service, having worked in various capacities at Nationwide Building Society and other organizations. His roles have included Customer Service Administrator and Operations Support Advisor, where he developed strong communication skills. His background also includes teaching English in Shanghai, China, which further enhanced his ability to interact with diverse clients and stakeholders.
Professional Development and Skills
Throughout his career, Pete Vertannes has demonstrated a commitment to professional development. He actively pursues learning opportunities, particularly in finance and customer service. His roles have equipped him with strong communication skills and a proactive approach to skill development, particularly in sales at Nike Retail. This focus on continuous improvement supports his career aspirations and enhances his effectiveness in customer-facing roles.