Peter Thomas
About Peter Thomas
Peter Thomas is a Customer Complaint Handler with extensive experience in risk management and strategic planning. He has held various roles in the banking and consultancy sectors, demonstrating consistent professional growth and strong academic achievements.
Work at Nationwide Building Society
Peter Thomas has been employed at Nationwide Building Society as a Customer Complaint Handler since 2014. His role involves addressing customer complaints and ensuring effective resolution processes. He has maintained this position for a decade in the County of Wiltshire, Wiltshire, United Kingdom. His extensive experience in customer service and complaint handling contributes to the organization's commitment to customer satisfaction.
Experience at Lloyds Banking Group
Peter Thomas has worked at Lloyds Banking Group in multiple capacities. He has been in the Review and Remediation role since 2015, accumulating nine years of experience in London, Greater London, United Kingdom. Prior to this, he served as a Freelance Complaints and Compliance Consultant from 2012 to 2014. His diverse roles at Lloyds Banking Group highlight his adaptability and expertise in handling customer-related issues.
Previous Roles and Responsibilities
Peter Thomas has held various positions throughout his career. He worked as a New Business Underwriter Fraud at Halifax from 2002 to 2004 and as a Business Advisor at Venture Wales from 2005 to 2007. Additionally, he served as a Relationship Manager at HSBC from 2007 to 2011. These roles have provided him with a broad understanding of the financial services sector and customer relationship management.
Education and Expertise
Peter Thomas studied at Coventry University, where he earned a Master of Science in Management, achieving a distinction in 2012. He also holds a Bachelor of Science in Business Studies from Swansea University, completed in 2002. His educational background supports his expertise in strategic planning and risk management, as well as his ability to formulate business strategies.
Professional Growth and Achievements
Throughout his career, Peter Thomas has demonstrated consistent professional growth. He has been promoted in every permanent position held, indicating recognition of his capabilities and contributions. His line management experience also reflects his leadership and team management skills, further enhancing his profile in the financial services industry.