Phil Chira
About Phil Chira
Phil Chira is a Senior Customer Care Consultant at Nationwide Building Society, where he has worked since 2016. He has a background in customer service and management, with previous roles at Lloyds Banking Group and National Australia Bank.
Work at Nationwide Building Society
Phil Chira has been employed at Nationwide Building Society since 2016, serving as a Senior Customer Care Consultant. In this role, he contributes to customer care within an organization that serves approximately 15 million customers. His responsibilities include supporting customers through various channels such as branch, mobile app, telephone, internet, and post. Nationwide Building Society is recognized as the world's largest building society and a significant provider of financial services in the UK.
Previous Experience in Banking and Finance
Before joining Nationwide Building Society, Phil Chira held several positions in the banking and finance sector. He worked at National Australia Bank from 2014 to 2016 as a Complaint Handler in Redress and Investigations. Prior to that, he was a PBA Case Manager at Lloyds Banking Group for five months in 2017. Additionally, he served as a Business Analyst at NHS Greater Glasgow and Clyde from 2008 to 2010.
Education and Expertise
Phil Chira studied at Nnamdi Azikiwe University, where he earned a Bachelor of Applied Science in Banking, Corporate Finance, and Law from 1998 to 2002. He furthered his education at Glasgow Caledonian University, obtaining a Master's degree in Management from 2008 to 2009. His educational background supports his expertise in customer care and financial services.
Professional Background
Phil Chira has a diverse professional background in customer care and financial services. His career spans various roles in different organizations, including significant experience in complaint handling and business analysis. His tenure at Nationwide Building Society, along with previous roles at National Australia Bank and Lloyds Banking Group, highlights his commitment to customer service and operational excellence.