Philip Roach
About Philip Roach
Philip Roach serves as the Branch Manager at Nationwide Building Society, where he has worked since 2009. He possesses strong communication skills and a solid understanding of financial services, supported by his educational background in Business Studies from Coventry University.
Work at Nationwide Building Society
Philip Roach has served as Branch Manager at Nationwide Building Society since 2009, accumulating 15 years of experience in this role. His responsibilities include overseeing branch operations, managing staff, and ensuring customer satisfaction. His extensive experience in customer care has enhanced his communication skills, which are vital for effectively addressing customer needs and concerns. Roach's commitment to hard work and conscientiousness contributes to the overall performance of the branch.
Education and Expertise
Philip Roach studied at Coventry University from 2001 to 2005, where he earned a Bachelor of Arts (BA)(Hons) in Business Studies. This academic background has provided him with a comprehensive understanding of financial services, including key areas such as sales, customer service, risk management, and performance management. His educational foundation supports his role in the financial sector and enhances his ability to lead a branch effectively.
Background
Before joining Nationwide Building Society, Philip Roach worked at Legal & General as a Protection Advisor from 2005 to 2009. This role allowed him to gain valuable experience in the financial services industry, focusing on customer protection products. His transition from Legal & General to Nationwide Building Society reflects his ongoing commitment to advancing his career in financial services.
Skills and Attributes
Philip Roach possesses enhanced communication skills developed through extensive experience in customer care and satisfaction. He demonstrates a strong ability to work independently with minimal supervision, while also being effective in collaborative team environments. His punctuality and diligence in completing tasks and projects are notable attributes that contribute to his professional success.