Rachel Clement
About Rachel Clement
Rachel Clement is a Senior Contact Centre Consultant at Nationwide Building Society in Swindon, United Kingdom, where she has worked since 2019. She has a strong educational background in business and child development, along with expertise in handling fraud claims and member queries in the financial services sector.
Work at Nationwide Building Society
Rachel Clement has been employed at Nationwide Building Society as a Senior Contact Centre Consultant since 2019. In this role, she serves as the first point of contact for all member queries within the contact centre. Her responsibilities include proactively handling the recovery of funds in scams-related disputes and logging fraud claims, showcasing her expertise in the financial services industry.
Education and Expertise
Rachel Clement has a diverse educational background. She studied at New College Swindon, where she achieved a CACHE Level 2 Award in Child Development and Care from 2013 to 2015. Additionally, she completed a Level 3 Award in Payroll Systems at Oplex Careers in 2019. Rachel also holds a BTEC Level 3 180 Credit Extended Diploma in Business, with Distinction* grades, from Swindon College, completed in 2017. Her studies at Churchfields Academy resulted in GCSEs and certificates from 2011 to 2015, and she also earned a Pearson BTEC Level 1/Level 2 First Award in Health and Social Care at New College Swindon.
Background
Rachel Clement's educational journey began at Churchfields Academy, where she completed her GCSEs and certificates between 2011 and 2015. She then pursued further studies at New College Swindon and Swindon College, focusing on business and health and social care. Her commitment to professional development continued with a Level 3 Award in Payroll Systems in 2019, enhancing her qualifications in the financial sector.
Achievements
Throughout her career, Rachel Clement has developed expertise in logging fraud claims and managing scams-related disputes within the financial services sector. Her role at Nationwide Building Society highlights her ability to handle member queries effectively and recover funds in complex situations. Rachel's educational achievements, including multiple distinctions in business-related qualifications, reflect her dedication to her professional growth.