Rachel Hawkins
About Rachel Hawkins
Rachel Hawkins serves as the Performance & Competency Lead at Nationwide Building Society, where she has worked since 2020. With over 10 years of experience in the retail sector within financial services, she has held various roles at Nationwide, including Branch Manager and Quality Supervisor.
Current Role at Nationwide Building Society
Rachel Hawkins serves as the Performance & Competency Lead at Nationwide Building Society, a position she has held since 2020. In this role, she focuses on developing and enhancing the skills and competencies of employees within the organization. Her responsibilities include inducting new starters into PPI complaint handling, ensuring that fair outcomes are achieved for members. Rachel's commitment to employee development is evident in her support for individuals to attain competence in their new roles.
Previous Experience at Nationwide Building Society
Rachel Hawkins has extensive experience at Nationwide Building Society, having worked there in various capacities since 2007. She began her career as a Customer Representative and progressed to roles including Customer Service Manager, Quality Supervisor, and Branch Manager. Her tenure as Branch Manager lasted from 2015 to 2020, and she also held the position from 2012 to 2013. This diverse experience within the organization has contributed to her expertise in the retail sector, specifically in financial services.
Education and Qualifications
Rachel Hawkins studied at Luton Sixth Form College from 2005 to 2007, where she completed A Levels in Law, Psychology, and English Literature. Prior to that, she attended Stopsley High School from 2000 to 2005, achieving her GCSEs. Additionally, she holds a CIPD Level 5 Diploma in Learning & Development, which supports her role in employee training and development.
Experience in Retail Sector
With over 10 years of experience in the retail sector, Rachel Hawkins has developed a strong background in financial services. Her career began at Early Learning Centre as a Sales Advisor before transitioning to Nationwide Building Society, where she has held multiple roles. This extensive experience has equipped her with a comprehensive understanding of customer service and operational management within the financial industry.