Rachel Ojo
About Rachel Ojo
Rachel Ojo serves as a Case Reviewer at Nationwide Building Society and a Fraud Analyst at TSYS, both roles she has held since 2020. With a background in customer service and data management, she has extensive experience in handling sensitive information and overseeing compliance processes.
Work at Nationwide Building Society
Rachel Ojo has been employed at Nationwide Building Society since 2015, initially serving as a Remediation Consultant until 2020. In this role, she focused on the administration of personal loan and savings accounts, ensuring compliance with established standards. Since 2020, she has taken on the position of Case Reviewer, where she continues to apply her expertise in reviewing cases and ensuring adherence to regulatory requirements.
Current Role at TSYS
Since 2020, Rachel Ojo has also worked as a Fraud Analyst at TSYS in Milton Keynes, England. In this capacity, she analyzes and reviews fraudulent activities, contributing to the organization’s efforts in preventing financial crime. Her dual roles at Nationwide Building Society and TSYS demonstrate her commitment to the financial services sector.
Education and Expertise
Rachel Ojo studied at Northampton College from 2010 to 2012, where she achieved a Double Distinction in National Diploma in Travel & Tourism. She furthered her education at The University of Northampton, earning a BA in International Travel & Tourism Management with First Class Honours from 2012 to 2015. Her educational background provides a strong foundation for her analytical and customer service skills in her current roles.
Professional Experience and Skills
Rachel Ojo has extensive experience in handling customer-sensitive data, adhering to FCA guidelines to maintain confidentiality. She has worked in various teams, including the Pre-Complaint Submission team, where she analyzed systems for PPI presence. Her experience includes overseeing litigation processes and developing work procedures around legal frameworks, demonstrating her strong attention to detail and leadership capabilities.
Project Involvement and Responsibilities
Throughout her career, Rachel Ojo has been involved in several key projects, particularly within the remediation team, where she worked on three successive projects over two years. Her responsibilities included analyzing and reviewing large volumes of data, managing customer complaints from initial contact, and ensuring accurate information was provided in compliance with regulatory standards.