Rachel Weaver
About Rachel Weaver
Rachel Weaver is a Customer Service Representative with over 11 years of experience at Nationwide Building Society, where she manages accounts and resolves customer complaints. She previously worked at Entanet in various roles, gaining experience in customer service and project management.
Work at Nationwide Building Society
Rachel Weaver has been employed at Nationwide Building Society since 2013, serving as a Customer Service Representative for 11 years. In this role, she ensures that all accounts balance and promptly addresses any discrepancies. She is also responsible for investigating customer complaints to ensure they are resolved effectively. Additionally, Rachel manages the diaries of senior staff, contributing to the overall efficiency of the organization.
Previous Experience at Entanet
Before joining Nationwide Building Society, Rachel Weaver worked at Entanet from 2010 to 2013. She started as a Customer Service Advisor for 10 months and then transitioned to the role of Solution Service Provisioning Agent for 2 years. During her time at Entanet, she gained valuable experience in customer service and operations within the communications industry.
Education and Expertise
Rachel Weaver studied at Shrewsbury College of Arts and Technology from 2005 to 2007, completing a two-year program. She furthered her education at Telford College of Arts and Technology from 2014 to 2015, where she completed a one-year program. Her educational background supports her expertise in customer service and project management.
Background in Project Management
Rachel Weaver has experience in project management within the communications industry. This background complements her current role at Nationwide Building Society, where she applies her skills to enhance customer service operations and manage tasks effectively.