Ralph Bolton
About Ralph Bolton
Ralph Bolton is a Product Manager for Personal Loans at Nationwide Building Society, where he has worked since 2015. He has a background in banking and finance, holding a BSc from Loughborough University and several professional certifications.
Work at Nationwide Building Society
Ralph Bolton has been serving as the Product Manager for Personal Loans at Nationwide Building Society since 2015. In this role, he focuses on enhancing personal loan sales through branch and telephone channels. Bolton is also involved in improving the credit application process to ensure robust product governance. He aims to pilot a retention unit as part of his responsibilities. His tenure at Nationwide has been marked by proactive problem-solving, including preventing a serious error by identifying its root cause and prioritizing a timely solution.
Education and Expertise
Ralph Bolton holds a Bachelor of Science (BSc) degree in Banking and Financial Services from Loughborough University, which he attended from 1976 to 1979. He furthered his education by obtaining a Marketing Diploma from the Chartered Institute of Marketing (CIM) between 1991 and 1993. Additionally, he earned the Advanced Financial Planning Certificate from the Chartered Insurance Institute (CII) from 1991 to 1996. In 2012, Bolton achieved the PRINCE2 Practitioner certification from APM Group, enhancing his project management skills.
Previous Experience at HSBC
Before joining Nationwide Building Society, Ralph Bolton worked at HSBC as a Product Manager from 2004 to 2012. During his eight years at HSBC, he gained valuable experience in product management, contributing to the development and oversight of financial products. This role provided him with insights into the banking sector that he later applied at Nationwide.
Professional Initiatives and Goals
At Nationwide Building Society, Ralph Bolton is focused on implementing two specific changes during his tenure before considering a career move. His initiatives include enhancing personal loan sales and improving the credit application process. Bolton's proactive approach aims to strengthen product governance and customer retention strategies within the organization.