Rich Hilton
About Rich Hilton
Rich Hilton serves as the Customer Service Manager at Nationwide Building Society, a position he has held since 2014. With a career spanning over a decade at the organization, he has contributed significantly to improving customer service delivery.
Work at Nationwide Building Society
Rich Hilton has served as the Customer Service Manager at Nationwide Building Society since 2014, accumulating ten years of experience in this role in Wiltshire, United Kingdom. Prior to this position, he held various roles within the organization, including Personal Banking Manager from 2010 to 2014 and Branch Manager for a brief period in 2015-2016. His tenure at Nationwide Building Society has involved a focus on enhancing customer service delivery through team engagement.
Education and Expertise
Rich Hilton's educational background includes studying at Bradfield School from 1998 to 2002, followed by attendance at Sheffield International College from 2004 to 2006. He furthered his education at The London Institute of Banking & Finance. Additionally, he participated in the Nationwide Emerging Talent Programme during 2016-2017, which concentrated on people and performance management, equipping him with skills relevant to his current role.
Background
Rich Hilton began his career at Nationwide Building Society as a Customer Representative from 2007 to 2010. He progressed through various roles, demonstrating a commitment to customer service and team leadership. His experience spans multiple positions, allowing him to develop a comprehensive understanding of the banking sector and customer relationship management.
Achievements
Throughout his career at Nationwide Building Society, Rich Hilton has been instrumental in engaging teams to enhance customer service delivery. His efforts have contributed to improved customer experiences and operational efficiency within the organization.