Richard Ironfield
About Richard Ironfield
Richard Ironfield serves as the Contact Centre Team Manager at Nationwide Building Society, a position he has held since 2007, accumulating 17 years of experience in this role.
Work at Nationwide Building Society
Richard Ironfield has been employed at Nationwide Building Society since 2007. He holds the position of Contact Centre Team Manager. In this role, he oversees the operations of the contact centre, ensuring effective communication and service delivery to customers. His tenure at Nationwide spans 17 years, indicating a significant commitment to the organization and its mission.
Professional Role and Responsibilities
As Contact Centre Team Manager, Richard Ironfield is responsible for managing a team that handles customer inquiries and support. His role involves training staff, monitoring performance metrics, and implementing strategies to enhance customer satisfaction. He plays a crucial part in maintaining the standards of service expected by Nationwide Building Society.
Career Longevity
Richard Ironfield's long-standing career at Nationwide Building Society reflects his dedication and expertise in the financial services sector. With 17 years of experience in the same organization, he has likely developed a deep understanding of the company's operations and customer service protocols.