Richard Sansum
About Richard Sansum
Richard Sansum is an IT Service Desk Team Leader with extensive experience in customer service roles, currently working at Nationwide Building Society since 2008 and previously at Derbyshire Building Society for 18 years. He has been a Customer Host at East Midlands Trains since 2017, where he engages in ticket checking and ensures a pleasant travel environment.
Work at Nationwide Building Society
Richard Sansum has been employed at Nationwide Building Society since 2008, serving as the IT Service Desk Team Leader. His role involves overseeing IT support operations and ensuring efficient service delivery. With 16 years of experience in this position, he contributes to the organization's technology infrastructure and user support initiatives from the Little Eaton location.
Current Role at East Midlands Trains
Since 2017, Richard has worked as a Customer Host - On Train at East Midlands Trains in Derby. His responsibilities include ticket checking and validation, ensuring passengers possess valid travel documents. He also maintains cleanliness and tidiness on trains, contributing to a pleasant travel environment. Richard engages with passengers, providing information and answering queries about train times and general travel information.
Previous Experience at Derbyshire Building Society
Prior to his current roles, Richard worked at Derbyshire Building Society from 1990 to 2008 as an IT Service Desk Analyst. Over the course of 18 years, he developed expertise in IT support and service management, contributing to the organization's operational efficiency in Derbyshire.
Education and Qualifications
Richard Sansum completed his education at Spondon Comprehensive School, where he achieved GCE O and A Levels in subjects including English, Maths, and Sciences. He furthered his studies at Landau Forte College Derby, where he completed A Levels, including Spanish. His educational background has provided him with a strong foundation for his professional roles.
Team Collaboration and Dynamics
In his current position at East Midlands Trains, Richard collaborates with a diverse crew on the Mainline. This teamwork enhances service delivery and improves the overall passenger experience. His role requires effective communication and cooperation with colleagues to ensure a smooth operation.