Richard Thorne
About Richard Thorne
Richard Thorne serves as the Intermediary Support and Liaison Manager at Nationwide Building Society, where he has worked since 2016. He manages teams that assist 20,000 brokers and facilitates direct engagement between members and senior leaders.
Work at Nationwide Building Society
Richard Thorne has been employed at Nationwide Building Society since 2013, holding various roles. He currently serves as the Intermediary Support and Liaison Manager, a position he has held since 2019. In this role, he manages teams that provide support to 20,000 brokers through phone, chat, and email. He also hosts Member TalkBacks, allowing members to engage directly with senior leaders at Nationwide. Prior to his current role, he worked as an Operations Manager and a Risk Control Consultant at the same organization.
Previous Experience in the Financial Sector
Before joining Nationwide Building Society, Richard Thorne worked in various capacities within the financial sector. He was a Business Development Manager at RBS from 1990 to 1999 and then at Bank of Scotland from 1999 to 2002. Additionally, he spent 11 years as a Mortgage Broker at various small businesses from 2002 to 2013. His diverse experience in these roles has contributed to his expertise in intermediary support and liaison.
Education and Expertise
Richard Thorne studied at Richard Huish College, where he focused on Economics from 1987 to 1990. His educational background provides a solid foundation for his career in the financial services industry. Over the years, he has developed expertise in team management, risk control, and business development, which he applies in his current role at Nationwide Building Society.
Achievements and Recognition
In 2019, Richard Thorne was short-listed for Nationwide Building Society’s Employee of the Year. This recognition highlights his contributions and commitment to the organization. His role in facilitating communication between members and senior leaders through Member TalkBacks demonstrates his dedication to enhancing member engagement.
Collaboration Across Departments
Richard Thorne collaborates with various departments at Nationwide Building Society, including Product, Marketing, Operations, and Risk. This cross-departmental collaboration is essential for ensuring that the needs of brokers and members are met effectively. His ability to work with different teams enhances the overall service delivery of the organization.