Rinal Patel
About Rinal Patel
Rinal Patel serves as the Performance & Competency Lead at Nationwide Building Society, where he has worked since 2022. He has extensive experience in leadership roles, including managing diversity initiatives and founding AsianPatient, an initiative aimed at addressing healthcare disparities in the Asian community.
Work at Nationwide Building Society
Rinal Patel has held multiple roles at Nationwide Building Society over a span of 19 years. He served as Branch Manager from 2001 to 2020, overseeing branch operations and customer service. He was also a Quality Checking Analyst & Coach from 2020 to 2022, focusing on enhancing service standards through quality assurance and coaching. In 2020, he briefly held the position of Performance & Competency Lead for three months. Since 2022, he has been working as the Performance & Competency Lead, where he consults on training and competency development aligned with the 'Moments that Matter' mission.
Diversity Initiatives Leadership
Rinal Patel has significant experience in leading diversity initiatives. He served as the Lead for the Diversity Committee Board for the Nationwide Group Staff Union from 2005 to 2007. In this role, he was responsible for promoting diversity and inclusion within the organization. Additionally, he was a National Executive Committee Board member for the Nationwide Group Staff Union from 2004 to 2007, contributing to the union's efforts in advocating for staff interests and diversity.
Founding AsianPatient Initiative
Rinal Patel founded AsianPatient, an initiative aimed at addressing healthcare disparities within the Asian community. This initiative focuses on improving access to healthcare resources and support for individuals from this demographic, highlighting his commitment to social equity and community health.
Background in Quality Checking and Coaching
Rinal Patel has a background in quality checking and coaching, which has contributed to the improvement of service standards at Nationwide Building Society. His role as a Quality Checking Analyst & Coach involved assessing service quality and providing coaching to enhance employee performance and customer satisfaction.