Rob Christie
About Rob Christie
Rob Christie serves as the Head of Member Contact Strategy at Nationwide Building Society, where he has worked since 2016. With over a decade of experience in customer contact strategy and CRM, he has played a significant role in enhancing member engagement through strategic communication initiatives.
Current Role at Nationwide Building Society
Rob Christie currently serves as the Head of Member Contact Strategy at Nationwide Building Society, a position he has held since 2016. In this role, he is responsible for overseeing the development and implementation of strategies that enhance member engagement through effective communication. His tenure at Nationwide Building Society has spanned over eight years, during which he has contributed significantly to the organization's customer contact initiatives.
Previous Positions at Nationwide Building Society
Rob Christie has held multiple positions at Nationwide Building Society, beginning as a Marketing Executive from 2007 to 2010. He then progressed to roles such as Direct Marketing Manager from 2010 to 2011, Marketing Strategy and Planning Manager from 2011 to 2012, and Senior Manager - CRM and Customer Contact from 2012 to 2016. Each of these roles contributed to his expertise in customer contact strategy and CRM.
Education and Professional Qualifications
Rob Christie studied at Plymouth University, where he earned a BA Hons in Marketing from 1999 to 2003. He furthered his education at Cambridge Marketing College, achieving a Chartered Institute of Marketing Post-Graduate Diploma in Marketing from 2005 to 2007. These academic credentials have provided him with a solid foundation in marketing principles and practices.
Experience in Customer Contact Strategy
With over a decade of experience in customer contact strategy and CRM, Rob Christie has developed a comprehensive member communications strategy at Nationwide Building Society. His strategic initiatives have played a key role in enhancing member engagement, demonstrating his commitment to improving customer interactions and satisfaction.
Previous Experience at JCB
Before joining Nationwide Building Society, Rob Christie worked as a Marketing Manager at JCB from 2005 to 2007. This role allowed him to gain valuable experience in marketing management, which he later applied in his various positions at Nationwide Building Society.