Rob Gulley
About Rob Gulley
Rob Gulley serves as the Head of Telephony Operations at Nationwide Building Society, a position he has held since December 2020. With a career spanning over 15 years at Nationwide, he has played various roles, including Operations Manager and Deputy Regional Director, while also supporting talent development through the Academy programmes.
Work at Nationwide Building Society
Rob Gulley has been serving as the Head of Telephony Operations at Nationwide Building Society since December 2020. In this role, he oversees the telephony operations, ensuring efficient communication and service delivery. His responsibilities include leading teams across both The Mortgage Works (TMW) and Prime lending sectors, focusing on new business and service-related operations. Prior to his current position, he held various roles within the organization, including Operations Manager and Deputy Regional Director.
Career Progression at Nationwide Building Society
Rob Gulley's career at Nationwide Building Society spans over 15 years, beginning as a Banking Consultant from 2006 to 2009. He then progressed to Team Manager from 2009 to 2012, followed by a role as Operations Manager from 2012 to 2019. He served as Deputy Regional Director from 2019 to 2021 before being appointed as Head of Telephony Operations. Throughout his tenure, he has contributed to significant transitions, including leading the team through the Mortgage Market Review (MMR) transition.
Education and Expertise
Rob Gulley studied at Highworth Warneford from 1996 to 2001. His educational background has provided him with a foundation for his career in operations and management within the financial services industry. His expertise includes telephony operations, team leadership, and strategic collaboration with various departments such as Product, Digital, and Marketing.
Support for Future Talent Development
Rob Gulley is actively involved in supporting and developing future talent through Nationwide's Academy programmes. His commitment to talent development reflects his dedication to fostering a skilled workforce within the organization, ensuring that the next generation of leaders is prepared for future challenges in the industry.